QUESTION 1

What is the Warranty for dragonworth android smart tv box?

A: All products have 2 years warranty. If there is no man-made problem,we Will replace or repair for you freely.


QUESTION 2

What's the delivery time?

A: normally under 100pcs we shippedin 1-3 business day after the payment ok!
200-1000pcs we will send the goods within 3-7 business days after the full payment has been confirmed.


QUESTION 3

Does dragonworth is factory?

A: Dragonworth is a professional android smart tv box high-tech enterprise ,we are in this filed more than five years,and we have a huge tech team specially for OEM and ODM in this field,MOQ can be 100pcs Start and 500PCS OEM/ODM no need add any extra fees.


QUESTION 4

Does the device pre-install KODI/XBMC?

Yes,all our boxes have preinstalled the lastest XBMC KODI 15.0/16.0/16.1/17.0 or above etc, and we can also help customers to pre install their own apps or add ons.


QUESTION 5

Why does the box stay on the splash screen and cannot get into the system?

This is mainly caused by incorrect power cut when the box is still operating, try to reset your box.
 


QUESTION 6

What should i do if the box cannot boot up properly or crashes many times?

You need to upgrade the firmware (which is provided by the manufacturer).
 


QUESTION 7

Why can’t i download some Apps?

Ensure the system supports the Apps you download, upgrade the firmware if necessary.


QUESTION 8

What are the functions of USB ports? Can i connect a USB network card?

USB ports are standard cable connection interfaces designed to connect external storage devices to your computer, you can use the USB port to upgrade the system firmware. Before connecting the USB network card please ensure the box supports your USB network card drive.


QUESTION 9

I want to know if the box supports Airplay, DLNA or Miracast?

The product details page will show you if it supports Airplay, DLNA or Miracast. If you can not find the details please contact our customer service.